Platform Engineering Lead

5 days ago


Newark, New Jersey, United States Prudential Ins Co of America Full time
Prudential Ins Co of America: A Leading Financial Services Institution

We are a leading financial services institution that takes pride in our culture of digital transformation. Our Global Technology team is built on a foundation of innovation, speed, agility, scalability, and efficiency. As a Platform Engineering Lead, you will play a critical role in shaping our Voice and Contact Center platforms to deliver exceptional customer experiences.

About the Role

You will partner with product owners, tech leads, designers, engineers, and delivery professionals to improve Voice and Contact Center platforms. Your responsibilities will include designing and implementing cloud-based solutions using Genesys Cloud and other technologies, coding, testing, and debugging new and existing applications, and collaborating with internal telecom & infrastructure groups to support Pure-cloud implementations.

Key Skills and Qualifications
  • Bachelor of Computer Science or Engineering or experience in related fields;
  • Experience with agile development methodologies and Test-Driven Development (TDD);
  • Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business;
  • Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges;
  • Excellent problem-solving, communication, and collaboration skills;
  • Advanced experience and/or expertise with several of the following: Core Platforms & Languages: Genesys Cloud & AWS Lex, Lambda using Python, JavaScript;
  • Application Programming Interfaces (API): Core Platforms & Languages: APIGEE & Kong;
  • Unit, interface, and end-user testing concepts and tooling (functional & non-functional);
Estimated Salary Range:

$150,000 - $200,000 per year, based on location and experience.

Benefits

The Prudential Ins Co of America offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, paid time off, and leave of absences. We also offer retirement plans, including a 401(k) plan with company match and a company-funded pension plan.


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