Contact Center Solutions Architect

8 hours ago


Newark, New Jersey, United States EXL Full time

Job Description

At EXL, we are looking for an experienced Genesys IVR/Chatbot developer to join our Digital CX team.

The ideal candidate will have a strong background in Genesys Cloud CX, experience in designing, development, and implementation of Architect flows in Multi Channels - Calls, Web Chats/Web Messaging, Callbacks, Workflows and Emails, and a passion for creating innovative solutions that enhance the customer experience.

Responsibilities:

  • Design, develop, and implement Genesys CX Contact Center IVR applications.
  • Collaborate with stakeholders to gather requirements and design custom solutions that leverage Genesys Cloud CX capabilities to improve customer experiences.
  • Develop and customize applications, integrations, and workflows within the Genesys Cloud CX platform using its API, SDKs, and scripting capabilities.
  • Integrate Genesys Cloud CX with other systems and data sources, such as CRM systems, webservices, databases, and third-party applications, to create a unified customer experience.

Benefits:

  • A competitive salary range of $90,000 - $120,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.


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