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Service Operations Coordinator
2 months ago
Position Title: Service Operations Coordinator
Salary: Based on experience
Job Summary:
In the role of Service Operations Coordinator at A Oasis, you will be essential in facilitating effective operations within our swimming pool maintenance and service department. Collaborating closely with the Service Manager, you will support the service team by executing daily administrative and accounts receivable functions to ensure that customer inquiries, scheduling, and service documentation are managed efficiently, while also ensuring timely payment processing.
Your role as a liaison between the service team and clients will help maintain a consistent flow of communication, ensuring that service delivery aligns with our high standards. With your organizational prowess, meticulous attention to detail, and professionalism, you will contribute significantly to the smooth execution of service operations, reinforcing our commitment to outstanding customer service.
Key Responsibilities:
- Act as the primary relationship manager for service and repair clients.
- Coordinate and schedule service appointments between clients and technicians to guarantee prompt repairs.
- Optimize workloads and routes assigned to service personnel.
- Manage the department's email correspondence, responding to inquiries in a timely manner.
- Process work orders, including creation, updates, and closures, to accurately track and document service activities.
- Address customer inquiries and concerns, delivering high-quality service to resolve issues and ensure client satisfaction.
- Communicate efficiently and clearly with both internal teams and clients through various channels.
- Utilize company systems to monitor jobs from initiation to completion, including invoicing and payment collection.
- Schedule onsite meetings for the Service Manager with clients and potential clients.
- Generate and issue invoices for services provided, ensuring accurate billing and prompt payment collection.
- Conduct regular audits of service processes and documentation to identify improvement opportunities and ensure compliance with industry standards.
- Record customer payments by processing cash, check, and credit card transactions.
- Update receivables by totaling outstanding invoices.
- Safeguard the organization's value by maintaining confidentiality of information.
- Perform additional duties as assigned.
Qualifications and Skills:
- Bachelor's degree in accounting is preferred.
- Minimum of two (2) years of experience in a related position.
- Exceptional accuracy and attention to detail.
- Strong customer service abilities.
- Capability to calculate and manage financial figures.
- Basic understanding of accounting principles.
- Experience with QuickBooks is preferred.
Organizational Relationship:
- Type: W2; non-exempt; Full-Time
- Schedule: Monday-Friday; 8:00am-5:00pm
- Compensation: Based on experience
- Benefits: Health, Dental, Vision, and Life Insurance; Paid time off; Holiday Pay; Vacation Pay