Customer Service and Sales Representative Role

4 days ago


Scottsdale, Arizona, United States StaffMyAgency LLC Full time

StaffMyAgency LLC is seeking a Customer Service and Sales Representative to join our team.

Job Description

We are looking for a highly motivated individual who can effectively communicate with internal and external customers, respond to inquiries and complaints, and provide solutions to customer-related problems.

The ideal candidate will have strong analytical skills, be able to multi-task, and possess excellent verbal and written communication skills. Previous customer service experience is highly preferred, but not required.

In this role, you will be responsible for:

  • Becoming licensed in Property & Casualty as well as Life, Accident and Health
  • Verifying contact information with every customer
  • Determining customer requirements and expectations to identify specific products and solutions
  • Reviewing renewal business and identifying follow-up actions
  • Blocking off schedule for Cross-sell/up-sell products to existing customers
  • Keeping records of customer interactions and transactions
  • Assisting with the annual review process by contacting customers and preparing personalized coverage recommendations
Requirements

To be successful in this role, you will need:

  • Strong business acumen and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic PC skills and math skills
Benefits

We offer a competitive salary of $25.00/hour (including commission and bonuses), 40 hours per week, and benefits including health insurance and paid time off.

Work Environment

This is an in-person position working 8-hour shifts during the day.



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