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Patient Services Coordinator

2 months ago

Danville, Virginia, United States PATHS Inc Full time
About the Role at PATHS Inc
  • Position: Dental Patient Service Representative

Location: Not specified

This role at PATHS Inc involves welcoming and assisting patients during their visits, ensuring efficient operations at the reception and registration areas. You will be integral in maintaining a smooth appointment and patient flow system within a healthcare team that adheres to evidence-based practices in a Patient-Centered Medical Home model.

  • Accurately collect and update patient demographics, eligibility, and insurance details
  • Regularly maintain patient Sliding Fee Scale status and update registration information
  • Input medical data into the electronic records system
  • Secure record release signatures from patients for external medical records
  • Clarify services, patient policies, and procedures
  • Guide patients on utilizing the patient portal
  • Process payments for services and provide explanations for charges as necessary
  • Manage various payment methods
  • Ensure understanding of insurance policies and verifications
  • Assist with scheduling appointments and follow-up communications
  • Handle incoming phone calls and messages
  • Support the maintenance of an accurate appointment system
  • Assist with medication pick-up and scheduling follow-up visits
  • Comply with HIPAA regulations to safeguard patient information
  • Perform additional duties as needed
Desired Qualifications:
  • Essential:
  • High School Diploma or GED
  • Strong written and verbal communication skills
  • Effective problem-solving capabilities
  • Preferred:
  • Experience in a medical office environment and familiarity with medical terminology
  • Prior experience in a federally qualified health center (FQHC)
  • Knowledge of eClinicalWorks electronic health record (EHR) system