IT Systems Specialist

3 weeks ago


Cary, North Carolina, United States Cornerstone Building Brands Full time
Job Description

About Cornerstone Building Brands

We are a leading exterior building solutions provider serving the residential and commercial markets across North America. Our building products are the cornerstone of the communities where people live, work, and play.

We have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized.

Job Summary

The IT Analyst - Quoting Software Support is responsible for providing technical support and expertise in the implementation, maintenance, and optimization of our quoting software systems. The ideal candidate will possess strong problem-solving skills, a thorough understanding of software systems, and the ability to communicate effectively with both technical and non-technical stakeholders.

Key Responsibilities:

  • Provide technical support to troubleshoot and resolve software issues reported by end-users
  • Monitor system performance and proactively identify potential issues
  • Perform regular system maintenance and updates to ensure optimal performance
  • Collaborate with software vendors for advanced support and issue resolution
  • Participate in the implementation of new quoting software or upgrades, including requirement gathering, testing, and deployment
  • Work with cross-functional teams to ensure seamless integration with other systems and processes

Qualifications

  • Minimum of 2-3 years of experience in IT support, preferably with a focus on quoting or similar software
  • Experience with software implementation, configuration, and troubleshooting
  • Strong analytical and problem-solving abilities
  • Excellent communication skills, both verbal and written
  • Ability to work independently and as part of a team
  • Familiarity with database management and SQL

Desirable

  • Proficiency in Paradigm Quoting and Configurator Software

Professional Experience

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience


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