Service Center Representative
4 weeks ago
Sapp Bros., Inc. is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, greeting customers, and assisting them with their vehicle inquiries. You will also be responsible for writing service tickets, communicating with customers, and ensuring that their expectations are met.
Key Responsibilities:- Build strong customer relationships and provide prompt, courteous, and effective assistance.
- Start Lock Out Tag Out procedures on all vehicles getting work done.
- Communicate with customers from initial contact to completion of maintenance.
- Maintain and contribute to efficient throughput of assigned jobs.
- Operate daily functions to ensure customer needs are met in a timely and efficient manner.
- Assign work orders to skilled technicians to ensure high-quality work.
- Deliver 5-Star Service by handling incoming calls and meeting caller expectations.
- Properly complete work orders.
- Assist with stocking and counting inventory.
- Help with over-the-counter sales when needed.
- Maintain fleet accounts.
- Perform daily cleaning duties.
- Perform parts deliveries and pickups.
- Follow established safety guidelines, including 100% compliance for Lock Out Tag Out.
- High school diploma, GED, or equivalent.
- Minimum 1 year of related experience in a service advisor or service writer role.
- Experience with typing or keyboarding.
- Physical presence at assigned work site.
- Valid Driver's License with a good driving record.
Sapp Bros. offers a competitive compensation package, including health insurance, vision and dental insurance, life and accident insurance, short and long-term disability, 401(k) with company match, and more. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, apply today
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