Customer Service Representative

3 weeks ago


Trenton, New Jersey, United States Carvana Full time
About the Role

We are seeking a highly motivated and customer-focused Delivery Experience Specialist to join our team. As a key member of our Market Operations team, you will be responsible for delivering vehicles to customers in a timely and professional manner.

Key Responsibilities
  • Deliver vehicles to customers, ensuring a seamless and positive experience.
  • Frequently load/unload vehicles onto our custom car haulers, while maintaining a clean and safe working environment.
  • Complete customer paperwork and accurately document vehicle delivery information in our customer tracking system.

To succeed in this role, you must have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should also be physically able to lift, push, and pull items weighing up to 50lbs, as well as stand for extended periods of time.

Requirements and Qualifications
  • A minimum of 2 years of customer-facing experience, preferably in a sales or service-related role.
  • Ability to read, write, speak, and understand English fluently.
  • Valid driver's license and a clean driving record.
  • Ability to pass a background check and obtain a DOT Medical Card.
Benefits and Compensation

We offer a competitive hourly rate of $20, with opportunities for increase based on performance. Our benefits package includes medical, dental, vision, and matching 401k, as well as other perks like student loan payments and discounts on vehicles.

About Carvana

At Carvana, we're disrupting the auto industry by putting the consumer back in control of the buying process. Our goal is to create a better way to buy a car, and we're looking for passionate and driven individuals to help us achieve that goal.



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