Patient Care Navigator
2 days ago
The Patient Care Navigator provides telephonic and field-based case management services to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program. This role is responsible for building strong relationships with clients to stay engaged in medical care and adhere to their medications. The Patient Care Navigator identifies critical resources for clients, helps them navigate through healthcare services and systems, and promotes client health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes.
Key Responsibilities:
Telephonic and field-based outreach to engage clients in our care management program.
Establishes close relationships with and serves as a point of contact for clients.
Deliver weekly or monthly health education and promote self-management to clients.
Communicate with Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other healthcare providers) to facilitate client care.
Observe, report, and assess client self-administration of medication.
Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
Maintain strict confidentiality in accordance with agency policies.
May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator
Requirements:
Minimum high school degree, some college education preferred.
Strong understanding of cultural competency with the target population.
Bilingual (English/Spanish) preferred.
Computer literacy desirable.
Commitment to the mission of care coordination.
Passionate, trustworthy, and empathetic when working with clients.
Ability to build relationships with different types of people, including clients, organization members, and healthcare providers.
Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
Organized with confidential client material and appointment tracking.
Flexible and adaptable in response to changing client and healthcare providers' needs.
Benefits:
COPe Health Solutions offers comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here:
What We Do:
COPe Health Solutions is a national tech-enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment.
Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform healthcare delivery, align financial incentives to support population health management and build the workforce needed as healthcare moves to value-based care.
COPe Health Solutions' Analytics for Risk Contracting (ARC) Suite provides a powerful array of analytic and reporting tools designed to achieve optimal value and performance for organizations currently in or planning to move to risk-based arrangements. Leveraging our extensive, hands-on expertise in helping IPAs, ACOs and health systems achieve successful outcomes in risk contracts, our team of managed care experts draw insights from the analytic outputs that are tailored to each organization's unique circumstances to interpret the data and recommend initiatives to help improve total cost and quality.
Our multidisciplinary team of healthcare experts provides our clients with the experience, capabilities, and tools needed to plan for, design, implement and support both the development and execution of strategy and developing solutions to some of the industry's most complex problems. We partner with our clients through aligned mission and financial incentives to pursue performance excellence in a challenging and rapidly evolving healthcare environment.
To Apply:
To apply for this position, or to view all available positions, visit us
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