Help Desk Professional
4 days ago
Data-Core Systems, Inc. provides innovative IT solutions to various sectors, including healthcare, education, and government.
Our team of experts delivers customized solutions and has worked with numerous organizations.
Key Responsibilities:- The Help Desk Professional engages with customers via multiple channels, including phone, email, and self-service portal, to provide detailed intake of service desk calls.
- This role involves mentoring junior staff and contributing to their professional development.
- Configuration, deployment, troubleshooting, and coordination of repair of hardware such as laptops and mobile devices at the service desk are key responsibilities.
- The Help Desk Professional develops and reviews IT knowledge articles for the end-user support portal.
- Required data collection from customers facilitates the resolution of their issues or requests.
- 2 years of experience in imaging, configuring, deploying, and troubleshooting hardware (PC and iOS devices) are required.
- A minimum of 3-5 years of service desk or technical support experience is necessary.
- Bachelor's Degree or equivalent work experience is required.
- Proficiency in speaking and writing English is essential; fluency in Portuguese is a plus.
Salary Range: $60,000 - $80,000 per year
Data-Core Systems, Inc. offers a competitive salary package, including benefits and opportunities for growth and professional development.
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