Service Advisor

5 days ago


Renton, Washington, United States Walker's Renton Mazda Full time
Job Summary
Maintain exceptional customer satisfaction and optimize the service experience at Walker's Renton Mazda. This role involves overseeing service orders, ensuring timely and effective service delivery, and managing technician workload to maximize sales potential.

Key Responsibilities
• Manage service orders to ensure prompt and courteous customer service
• Take ownership of the customer's experience by completing tasks that leave a positive impression
• Provide concierge support for owner inquiries, ensuring seamless communication
• Maintain daily inventory of technicians' time and distribute work efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs

Requirements
• Organized and friendly personality
• Demonstrated ability to manage others
• Excellent time management skills
• Strong communication skills with customers
• Professional appearance and strong work ethic
• Consistent record of service and sales success
• Team-oriented and self-motivated
• Able to work with minimal supervision
• Valid driver's license and clean driving record

Benefits
Tremendous local reputation, promotion opportunities, bonus earnings possible, 401(K) retirement plan, competitive compensation, medical, dental, and vision insurance, and other employee perks.

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