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Customer Service Representative

2 months ago

Storrs Center, United States Barnes & Noble Education, Inc. Full time
About the Role

Barnes & Noble Education, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Campus Retail Associate. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences and supporting the overall success of our campus store.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to students, faculty, and staff, ensuring a positive and engaging experience throughout their visit.
  • Sales and Operations: Assist with processing sales transactions, operating equipment, and maintaining a clean and organized store environment.
  • Team Collaboration: Work closely with store leaders and colleagues to achieve sales goals, resolve customer issues, and maintain a positive and productive store atmosphere.
  • Adaptability: Demonstrate flexibility in scheduling, including availability to work on a weekly basis for a period of 90 days or less, with occasional weekends and varying shifts.
Requirements
  • Age: Must be at least 16 years old to be considered for temporary employment.
  • Communication Skills: Confident and comfortable engaging with customers to deliver an elevated experience.
  • Teamwork: An outstanding attitude with the willingness to learn and the capability to excel in a fast-paced, team environment.
  • Basic Skills: Basic math, keyboarding, and data entry skills.
  • Availability: Flexible availability throughout the academic year, including peak periods.
Benefits
  • Employee Discount: Enjoy a generous employee discount on course materials and textbooks.
  • Paid Sick Time: Accrue paid sick time from date of hire.
  • Management Development Program: Opportunities for career growth and development.
  • Commuter Benefits: Eligible for commuter benefits.