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About the Role
The Peninsula Regent is seeking a highly skilled and experienced Senior Living Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to prospective residents and their families, ensuring that their needs are met throughout the sales process.
Key Responsibilities
- Provide personalized attention to each prospective resident, ensuring that their needs are met through the entire sales process.
- Report to the Director of Membership Services/Broker and work alongside a team of Sales Associates to meet sales goals.
- Conduct discovery and listening to qualified prospective residents' needs, wants, and concerns.
- Personalize sales approach to each individual prospective resident according to their unique personality and buying style.
- Contribute to community census by qualifying leads, managing a pipeline of prospects, conducting sales activities, and recording notes in Customer Relationship Management (CRM) software.
- Manage self-driven daily activity by scheduling and completing sales activities and accurately recording their completion utilizing the community's CRM software.
- Maintain awareness of competition and other market factors that influence prospective residents' decision-making.
- Document and communicate feedback from prospective residents, both positive and constructive, in a way that enables and enhances future decision making.
- Collaborate with team members on the Sales and Marketing Team and the greater interdepartmental teams.
- Participate in one-on-one sales meetings, coaching, and ongoing training and skills development.
- Recognize areas of product improvement according to customer feedback and industry trends and suggest product improvements.
- Produce routine reporting that empowers sales activities and provides valuable information about customer preferences and objections.
- Ensure accurate and complete documentation throughout the sales and transaction process.
Requirements
- Minimum of 4 years of sales experience, preferably within the Senior Living industry or related field.
- Strong interpersonal and communication skills with the ability to build relationships with prospects, residents, families, and co-workers.
- Excellent organization and time management skills.
- Valid CA Real Estate License.
- Bachelor's degree in business, communication, marketing, or related field is preferred.
