Customer Service Representative

3 weeks ago


Madison, Wisconsin, United States German American Bancorp Full time
Job Title:

1688 FT Customer Service Specialist

Overview:

As a Customer Service Specialist at German American Bancorp, you will be the first point of contact for clients, providing exceptional service and support to meet their banking needs. This role offers a unique opportunity to gain insight into the world of banking, insurance, and wealth management, building a strong foundation for a career in financial services.

Key Responsibilities:
  • Provide personalized service to clients, addressing their banking needs and resolving issues in a timely and professional manner.
  • Work closely with clients to understand their financial goals and objectives, offering tailored solutions and guidance.
  • Manage cash drawers, process transactions, and maintain accurate records to ensure seamless client experiences.
  • Collaborate with colleagues to achieve team goals, share knowledge, and support each other in delivering exceptional service.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and adjust to changing priorities.
What We Offer:
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A generous paid time off policy, with 17 days of paid time off and 11 paid holidays.
  • An education assistance program, supporting employees in their pursuit of higher education.
  • A paid parental bonding leave, allowing employees to spend quality time with their new family members.
  • A range of wellness benefits, promoting employee health and well-being.
About Us:

German American Bancorp is a leading financial services company, dedicated to delivering genuine, customized, personal service to our clients and communities. Our employees are the heart of our organization, bringing the Shield of Excellence commitment to life with every interaction.



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