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Food and Beverage Server
2 months ago
Position Title: Banquet Server
Job Category: Food Service
Job Overview:
The Banquet Server plays a crucial role in providing exceptional service to guests during events. This position is vital for ensuring that every occasion at the hotel is memorable and enjoyable for attendees.
Key Responsibilities:
- Respond promptly to customer inquiries and ensure a high level of satisfaction.
- Welcome guests warmly upon arrival and maintain a proactive approach to service.
- Deliver quick, friendly, and professional service to both guests and staff.
- Maintain excellent attendance to support the hotel's operational needs.
- Utilize the 10/5 rule: make eye contact and smile at 10 feet, greet and engage at 5 feet.
- Serve as a role model by interacting with guests and colleagues with integrity and professionalism.
- Stay informed about hotel services and events to assist guests effectively.
- Collaborate with team members to achieve shared goals and objectives.
- Exhibit calmness and creativity in all interactions to maintain a positive environment.
- Help keep the workplace clean, comfortable, and enjoyable.
- Ensure operational excellence by consistently delivering high-quality service and products.
- Lead by example, following directions and ensuring all operational standards are met.
- Identify opportunities to enhance revenue, particularly in food and beverage services.
- Participate in all required departmental meetings.
- Adhere to all company policies regarding safety and security; report any incidents or unsafe conditions.
- Protect confidential information and company assets.
- Be available to work flexible hours, including nights, weekends, and holidays as needed.
- Perform additional duties as assigned to support the mission of Nhshotels.
Required Skills and Experience:
- Preferred experience of at least six months in a full-service restaurant or bar.
- Highly motivated and energetic individual.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work independently and collaboratively within a team.
- Capable of thriving in a fast-paced, high-pressure environment.
- Results-oriented with a commitment to timely task completion.
- Adaptable to changing circumstances.
- Ability to stand, sit, or walk for extended periods.
- Maintain a professional appearance in accordance with company standards.
- Capable of lifting and moving objects weighing up to 25 pounds without assistance.