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Food and Beverage Server

2 months ago


Lincoln, Nebraska, United States Nhshotels Full time

Position Title: Banquet Server

Job Category: Food Service

Job Overview:

The Banquet Server plays a crucial role in providing exceptional service to guests during events. This position is vital for ensuring that every occasion at the hotel is memorable and enjoyable for attendees.

Key Responsibilities:

  1. Respond promptly to customer inquiries and ensure a high level of satisfaction.
  2. Welcome guests warmly upon arrival and maintain a proactive approach to service.
  3. Deliver quick, friendly, and professional service to both guests and staff.
  4. Maintain excellent attendance to support the hotel's operational needs.
  5. Utilize the 10/5 rule: make eye contact and smile at 10 feet, greet and engage at 5 feet.
  6. Serve as a role model by interacting with guests and colleagues with integrity and professionalism.
  7. Stay informed about hotel services and events to assist guests effectively.
  8. Collaborate with team members to achieve shared goals and objectives.
  9. Exhibit calmness and creativity in all interactions to maintain a positive environment.
  10. Help keep the workplace clean, comfortable, and enjoyable.
  11. Ensure operational excellence by consistently delivering high-quality service and products.
  12. Lead by example, following directions and ensuring all operational standards are met.
  13. Identify opportunities to enhance revenue, particularly in food and beverage services.
  14. Participate in all required departmental meetings.
  15. Adhere to all company policies regarding safety and security; report any incidents or unsafe conditions.
  16. Protect confidential information and company assets.
  17. Be available to work flexible hours, including nights, weekends, and holidays as needed.
  18. Perform additional duties as assigned to support the mission of Nhshotels.

Required Skills and Experience:

  1. Preferred experience of at least six months in a full-service restaurant or bar.
  2. Highly motivated and energetic individual.
  3. Strong interpersonal and communication skills with a focus on customer service.
  4. Ability to work independently and collaboratively within a team.
  5. Capable of thriving in a fast-paced, high-pressure environment.
  6. Results-oriented with a commitment to timely task completion.
  7. Adaptable to changing circumstances.
  8. Ability to stand, sit, or walk for extended periods.
  9. Maintain a professional appearance in accordance with company standards.
  10. Capable of lifting and moving objects weighing up to 25 pounds without assistance.