Heavy Machine Field Service Technician
5 days ago
Zoomlion, a leading player in the global engineering machinery industry, is seeking a highly skilled and experienced Heavy Machine Field Service Technician to join our team at our engineering research and development and sales center in Yorkville, Wisconsin.
Job SummaryWe are looking for a talented individual with a strong background in mechanical maintenance and repair, electrical and electronic principles, and hydraulic transmission. The successful candidate will be responsible for providing after-sales service support, performing technical work, and delivering excellent customer service in North America.
Key Responsibilities- Provide service and customer support on the phone, during field visits or dispatches, comprehending customer requirements and making appropriate recommendations.
- Manage all onsite set-up, installation, repair, maintenance, and test tasks.
- Operate and inspect machines or heavy equipment to diagnose defects, errors, and technical problems and determining proper solutions.
- Repair and replace damaged or worn parts.
- Dismantle and reassemble heavy equipment using hoists and hand tools.
- Train other technicians and customer service providers on the assembly, operations, maintenance, and repair of the equipment.
- Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
- Read and understand operating manuals, blueprints, and technical drawings.
- Overhaul and test machines or equipment to ensure operating efficiency.
- Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment.
- Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.
- Examine parts for damage or excessive wear, using micrometers and gauges.
- Repair, rewire, and troubleshoot electrical systems.
- Support product improvement.
- Research, order, and assist in maintaining parts inventory for services and repairs.
- Adjust, maintain, and repair or replace subassemblies using hand tools, jacks, etc.
- Clean parts by spraying them with grease solvent or immersing them in tanks of solvent.
- Weld or solder broken parts and structural members, using electric or gas welders and soldering tools.
- Adjust and maintain industrial machinery, using control and regulating devices.
- Assemble gear systems and align frames and gears.
- Fabricate needed parts or items from sheet metal.
- Direct workers who are assembling or disassembling equipment or cleaning parts.
- Produce timely and detailed service reports.
- Associate's Degree (two-year college or technical school) in Mechanics or Work Equivalent.
- 5+ years of experience in rental equipment assembly, mechanical design maintenance & repair, electrical and electronic principles, hydraulic transmission, and good equipment maintenance and troubleshooting abilities.
- Microsoft Office suite including Outlook, Word, Excel, PowerPoint, SharePoint, ERP - Preferably Microsoft Dynamics 365 Business Central a plus.
- CDL a plus.
- Excellent interpersonal, customer, and communication skills.
- Day shift.
- Monday to Friday.
- Weekends as needed.
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