Senior Member Services Representative

4 weeks ago

Mason, Michigan, United States LAFCU Full time

Job Summary: We are seeking a highly skilled and motivated Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service, promoting LAFCU products and services, and ensuring compliance with regulatory requirements.

Key Responsibilities:

  • Provide thorough and accurate member service through opening accounts, loan services, and other related functions.
  • Market LAFCU products and services to members by having a thorough knowledge of all products and services.
  • Serve as Membership Officer and maintain knowledge of applicable policies and procedures.
  • Successfully complete required Regulatory Compliance training and other training as determined and required by Management.
  • Open accounts and offer services, including share accounts, IRAs, Term Shares, Home Banking, direct dial teller, safe deposit boxes, loan and credit card products.
  • Process check orders, ATM/debit card applications, electronic services, payroll deductions and allocations, direct deposits, wire transfers, stop payments, statement copies, etc.
  • Accept transactions, including monetary transactions.
  • Assist members with inquiries and requests, NADA book values, and Notary services.
  • Interview loan applicants, complete loan application process, and review credit report, income and employment verifications, and collateral in accordance with LAFCU lending procedures and policies.
  • Advise members of loan alternatives and insurance products available or required.
  • Makes recommendations for loan approval or denial to Loan Officer.
  • Schedule and close loans, providing disclosure information in accordance with applicable Regulations.
  • Responsible for accurate documentation and balancing on a daily basis.
  • Meet established individual and departmental goals.
  • Open and close branch as required.

Requirements:

  • High school diploma or general education degree (GED); two years' experience in member/customer service including sales/cross sales, consumer lending practices and procedures.
  • Demonstrated compliance knowledge, including Reg B, Reg E, Reg CC, US Patriot Act/OFAC, and ECOA.
  • Working experience with 10-key calculator and PC.

Working Environment: The work environment is usually moderate with occasional moderate noise levels.

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