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Ford Bend Service Advisor

2 months ago

Bend, Oregon, United States Kendall Dealership Holdings LLC Full time
Position Overview

Kendall Dealership Holdings LLC is a prominent family-owned automotive retailer in the Pacific Northwest, recognized for its commitment to excellence and a supportive work environment. We are seeking a dedicated Express Lane Automotive Consultant to enhance our Service Department. This role is pivotal in ensuring customer satisfaction and operational efficiency.

Key Benefits
  • Attractive compensation packages
  • Opportunities for professional growth
  • Generous paid time off
  • On-site Shop Manager for guidance
  • Established customer loyalty
  • Employee discounts on parts, services, and vehicle purchases for family
  • Comprehensive Medical, Dental, and Vision coverage
  • Life insurance benefits
  • 401(k) retirement plan with Fidelity
  • Supplemental accident and illness plans
Role Responsibilities

The primary focus of this position is to engage with customers, technicians, and sales staff to facilitate vehicle repairs and maintenance. Responsibilities include:

  • Assessing customer needs and providing informed recommendations
  • Verifying the quality of performed work
  • Researching vehicle history for accurate service suggestions
  • Maintaining and updating customer records
  • Efficiently managing service appointments
  • Utilizing various communication channels to interact with customers
Work Environment

This role is predominantly office-based, requiring the use of a computer for extended periods, along with occasional standing and walking. Frequent communication via telephone is also essential.

Candidate Requirements

Preferred candidates will possess a solid understanding of automotive repair and maintenance. A valid driver's license and a clean driving record are essential. If you thrive in a dynamic and fast-paced environment, we encourage you to consider this opportunity.