Automotive Service Professional

4 weeks ago


Bend, Oregon, United States Team Kia of Bend Full time
Job Summary

Team Kia of Bend is seeking a skilled Service Advisor to provide exceptional service and guidance to our valued customers. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing detailed explanations of recommended repairs and maintenance, scheduling service appointments, and coordinating with service technicians to ensure timely completion of repairs.

Key Responsibilities:
  • Provide exceptional customer service and support to customers in a friendly and professional manner.
  • Accurately document vehicle issues and provide detailed explanations of recommended repairs and maintenance.
  • Schedule service appointments and communicate repair timelines to customers.
  • Coordinate with service technicians to ensure timely completion of repairs.
  • Prepare and present accurate cost estimates to customers.
  • Maintain a high level of customer satisfaction through clear and timely communication.
  • Handle customer inquiries and concerns with empathy and professionalism.
Requirements:
  • 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
  • Strong communication and interpersonal skills.
  • Excellent customer service and problem-solving abilities.
  • Basic knowledge of automotive systems and repairs.
  • Ability to work in a fast-paced, team-oriented environment.
  • Proficient computer skills for documenting service details and estimates.
  • High school diploma or equivalent; additional automotive training or certification is a plus.
Benefits:
  • Paid time off (PTO) for vacation, personal, and sick days.
  • Matching contribution to your 401K retirement savings plan.
  • Employee discount on vehicle purchases, servicing, and parts.
  • Medical, dental, and vision insurance coverage for you and your eligible dependents.
  • Life insurance for added peace of mind.
  • Certified DailyPay partner.
  • Employee Assistance Program.


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