IT Service Delivery Specialist
1 month ago
The Desk Side Analyst is a key member of our IT team, responsible for delivering high-quality IT services, meeting Service Level Agreements (SLAs), and ensuring the smooth operation of our technology infrastructure. This role requires a strong understanding of technical environments and business returns, as well as excellent communication and interpersonal skills to interact with clients at all levels.
Key Responsibilities:
• Manage and repair all technology hardware, including computers, printers, and scanners.
• Maintain accurate hardware production inventories and spare stock.
• Troubleshoot software issues as needed.
• Adhere to all documented processes and procedures.
• Provide on-call and project support as required.
• Assist with the movement of I&T assets, including receiving new equipment and decommissioning end-of-life equipment.
Requirements:
• Bachelor's degree in Computer Science, Telecommunications, or Information Sciences, and 3 years of experience, or 6 years of relevant work experience.
• Strong communication and interpersonal skills, with the ability to interact with clients at all levels.
• Ability to work under pressure, multitask, and prioritize workload based on client requirements.
• Good problem-solving skills, decision-making skills, and the ability to work on own initiative.
• Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
What We Offer:
Nordic offers a dynamic and supportive work environment, with opportunities for growth and development. As a Desk Side Analyst, you will have the chance to work with a talented team, develop your technical skills, and make a real difference in our organization.
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