Shuttle Operations Manager
1 week ago
We are seeking a highly skilled Shuttle Supervisor to oversee the operations of our shuttle program at Sacramento International Airport. As a Shuttle Supervisor, you will be responsible for ensuring the smooth and efficient operation of our shuttle services, including supervising and directing a team of drivers, managing customer service interactions, and maintaining compliance with regulatory requirements.
About the Role
This is an exempt position, which means that you will be expected to work independently and make decisions without direct supervision. You must have excellent problem-solving skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Supervise and direct a team of drivers to ensure timely and efficient transportation of customers
- Manage customer service interactions, responding to complaints and resolving issues in a professional and courteous manner
- Maintain compliance with regulatory requirements, including DOT regulations and CHP inspections
- Ensure accurate and timely completion of daily, weekly, and monthly operational reports
- Collaborate with management to develop and implement strategies to improve customer satisfaction and increase revenue
Requirements
- Class B License required; experience driving shuttles with air brakes preferred
- Medical endorsement required; passenger endorsement preferred
- Ability to lift, push, and pull up to 40 pounds; stand, walk, and run for extended periods
- Strong problem-solving skills, excellent communication abilities, and ability to work effectively in a fast-paced environment
Salary Information
The estimated salary for this position is $62,000 - $72,000 per year, depending on experience and qualifications.
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