IT Support Specialist

2 weeks ago

Las Vegas, Nevada, United States Astrana Health Full time
About the Role

The IT Support Analyst position serves as the initial point of contact for technical support needs within the IT Department. This role is well-suited for individuals with up to 2 years of experience in medium to large-sized firms' IT Departments (300 users or more). While experience in the Healthcare Industry is preferred, it is not a mandatory requirement.

Key Responsibilities
  • Provide prompt and effective first-level technical support for various IT incidents.
  • Collaborate with internal technical support and engineering teams on projects and support cases.
  • Handle incoming helpline calls and tickets, offering initial technical assistance before escalations.
  • Convey intricate cases and project tasks to Tier II and/or III support teams.
  • Offer field support in the absence of dedicated field support engineers.
  • Participate in a rotation to provide after-hours on-call support, a mandatory requirement for all Tier I staff.
  • Fulfill on-call duties by delivering remote assistance and support during the designated times.
  • Proactively review event logs related to systems, networking, and security, contributing to the support team's effectiveness.
  • Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies.
  • Maintain open communication about any issues with scheduled maintenance tasks to IT Management.
  • Educate users on technologies, cybersecurity, and safeguarding company assets.
Qualifications
  • Bachelor's degree in Computer Science or Information Systems, OR 2 years of IT Technical Support experience in medium to large-sized firms.
  • Entry-level certifications in networking, infrastructure systems, and/or security.
  • Strong technical speaking and writing skills.
About Us

Astrana Health is a physician-centric, technology-powered healthcare company accelerating the path towards a future where high-quality, coordinated healthcare is available to all. We are building and operating an integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner, especially patients who are traditionally underserved and those most vulnerable.

We have demonstrably improved patient outcomes: seniors on our platform spend 54% fewer days in the hospital than the national average and are readmitted 63% less often, and serve an extremely diverse community, with over 75% of our patients identifying as BIPOC and over 80% enrolled in Medicare or Medicaid.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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