Housekeeping Team Lead

2 weeks ago

Marquand, Missouri, United States Conrad Hotels & Resorts Full time
Job Summary

Conrad Hotels & Resorts is seeking a highly skilled Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will be responsible for leading and supervising a team of Room Attendants and Housepersons to ensure exceptional guest service and financial profitability.

Key Responsibilities
  • Lead and Train Team Members: Supervise and train Room Attendants and Housepersons to ensure they meet established cleanliness and quality standards.
  • Room Inventory and Assignment: Assess and assign inventory for cleaning and inspect rooms to ensure they meet quality standards.
  • Room Status and Discrepancies: Verify and report the status and any discrepancies of rooms to ensure accuracy.
  • Payroll and Scheduling: Monitor payroll reports, work schedules, lost and found program, stock rooms, and carts to ensure efficiency.
  • Communication and Coordination: Communicate and coordinate with Engineering and Property Operations to ensure efficient maintenance and repair of guest rooms and public areas.
  • Perform Room Attendant and/or Houseperson Duties: Perform duties as needed to ensure the smooth operation of the housekeeping department.
  • Performance Evaluations: Assist in performance evaluations of Room Attendants and Housepersons as needed.
  • Guest Requests: Respond to special guest requests in a timely, friendly, and efficient manner.
Requirements
  • Leadership and Teamwork: Demonstrate leadership and teamwork skills to lead and motivate a team of Room Attendants and Housepersons.
  • Quality and Productivity: Demonstrate a commitment to quality and productivity to ensure exceptional guest service and financial profitability.
  • Dependability and Customer Focus: Demonstrate dependability and a customer-focused attitude to ensure guest satisfaction.
  • Adaptability: Demonstrate adaptability to changing situations and priorities to ensure the smooth operation of the housekeeping department.
What We Offer
  • Competitive Compensation and Benefits: We offer a competitive compensation package and benefits to our Team Members.
  • Opportunities for Career Growth: We offer opportunities for career growth and development to our Team Members.
  • Supportive Work Environment: We offer a supportive work environment that promotes teamwork and collaboration.

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