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Housekeeping Team Lead

2 months ago

Marquand, Missouri, United States Hotel Resource Full time

Job Summary:

The Housekeeping Team Lead will assist the Executive Housekeeper in maintaining exceptional service levels through guest and team member satisfaction. This role will ensure high levels of quality are maintained in all areas, including guest rooms, laundry, public areas, meeting space, department storage areas, and work areas.

Key Responsibilities:

  • Assist the Executive Housekeeper with various functions in the housekeeping and laundry areas of the hotel.
  • Maintain exceptional service levels through guest and team member satisfaction.
  • Ensure high levels of quality are maintained in all areas.
  • Lead the Housekeeping team to successfully achieve quality, cleanliness, and Drury standards.

Requirements:

  • Requires a thorough knowledge of methods of cleaning guest rooms and operation of laundry services.
  • Requires knowledge of the proper use and storage of cleaning chemicals.
  • Requires general knowledge of such equipment as vacuums, commercial washers and dryers.

What We Offer:

  • Incentives - Quarterly bonuses up to $1600/year based on hotel results.
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights.
  • Career growth - Mentorship, cross-training, development plans, management training, and more.
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program.
  • Retirement - Company-matched 401(k).

About Us:

Hotel Resource is a leading provider of hospitality services. We are committed to delivering exceptional service and quality to our guests and team members. We offer a dynamic and supportive work environment, with opportunities for career growth and development.