Workers Compensation Risk Management Specialist

4 weeks ago


Framingham, Massachusetts, United States Staples Full time
Workers Compensation Risk Specialist Job Description

At Staples, we're looking for a skilled Workers Compensation Risk Specialist to join our team. As a key member of our risk management team, you'll play a critical role in driving workers' compensation claim outcomes for our delivery, e-commerce, retail, and wholesale sectors.

Key Responsibilities:
  • Triage all newly reported workers' compensation claims to ensure timely and thorough investigation.
  • Ensure proper intake by the claims administrator on each claim, including review and approval of reserve changes, settlement requests, compensability determinations, vendor engagements, and legal assignments within designated authority.
  • Provide strategic oversight and guidance of the litigation management program, including implementation and management of the return-to-work program.
  • Design, deploy, and maintain all workers' compensation-related training documents, and perform periodic claim audits of TPA and communicate the results to management and external stakeholders.
  • Utilize internal RMIS system to help manage claims and document internal steps taken, and provide authority and approval to TPA for the use of outside vendors or defense counsel.
  • Collaborate with business partners to educate and train all relevant stakeholders on the workers' compensation process, and communicate with the business regarding the status of open workers' compensation claims.
  • Develop improvements to existing processes and procedures with the larger Risk Management team.
Requirements:
  • Bachelor's Degree or equivalent work experience.
  • 2 years of relevant experience, including previous claims adjusting experience and experience working as a Workers' Compensation Adjuster, Specialist, or similar role.
  • Familiarity with RMIS systems and basic computer skills (Microsoft Teams, Outlook, Excel).
  • Experience with TPA oversight strongly preferred, and professional insurance designations such as ARM or AIC are recommended but not required.
What We Offer:
  • Inclusive culture with associate-led Business Resource Groups.
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.



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