Part-Time Junior LPN
2 weeks ago
About Ostro
">We help millions of people live healthier lives by being the missing, caring link between those who make medicines, treatments, and diagnostics, and those who take them.
Impactful Role
">This Jr. Consumer Support Navigator (CSN) position offers an immense impact on our growth.
Job Description
">- ">
- Provide inbound and outbound customer (consumer) support in a Life Sciences (Biotech) environment.">
- Answer incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules.">
- Perform outgoing webchats in a professional manner following client guidelines and business rules.">
- Respond to consumer inquiries and provide education or information to answer questions utilizing Client approved FAQ documents.">
- Identify and escalate priority issues to assigned manager and/or Nurse Navigator.">
- Display exemplary phone/chat etiquette utilizing approved FAQ documents.">
- Comply with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations.">
Requirements
">- ">
- LPN licensure is required.">
- Must be available to work evenings until 8:00pm EST.">
- 1+ Years' Experience in Call Center within Life Sciences, Healthcare or patient support program is preferred.">
- Google Drive Platform experience is a plus.">
- Excellent verbal and written communication skills are essential.">
- Strong computer skills are necessary.">
- Must be able to type 35 wpm.">
- Spanish fluency is a plus.">
Compensation
">The salary range estimate for this position is $18-$20 USD per hour.-
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