Part-Time Junior LPN

2 weeks ago


Miami, Florida, United States Lifelancer Full time

About Ostro

">We help millions of people live healthier lives by being the missing, caring link between those who make medicines, treatments, and diagnostics, and those who take them.

 

Impactful Role

">This Jr. Consumer Support Navigator (CSN) position offers an immense impact on our growth.

 

Job Description

">
  • ">
  • Provide inbound and outbound customer (consumer) support in a Life Sciences (Biotech) environment.">
  • Answer incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules.">
  • Perform outgoing webchats in a professional manner following client guidelines and business rules.">
  • Respond to consumer inquiries and provide education or information to answer questions utilizing Client approved FAQ documents.">
  • Identify and escalate priority issues to assigned manager and/or Nurse Navigator.">
  • Display exemplary phone/chat etiquette utilizing approved FAQ documents.">
  • Comply with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations.">

 

Requirements

">
  • ">
  • LPN licensure is required.">
  • Must be available to work evenings until 8:00pm EST.">
  • 1+ Years' Experience in Call Center within Life Sciences, Healthcare or patient support program is preferred.">
  • Google Drive Platform experience is a plus.">
  • Excellent verbal and written communication skills are essential.">
  • Strong computer skills are necessary.">
  • Must be able to type 35 wpm.">
  • Spanish fluency is a plus.">

 

Compensation

">The salary range estimate for this position is $18-$20 USD per hour.

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