Service Manager

4 weeks ago


Nashville, North Carolina, United States Ace Hardware Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to lead our Outdoor Power Equipment Service Department at Ace Hardware. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing service technicians, and driving business growth.

Key Responsibilities
  • Service Department Leadership
    • Oversee the daily operations of the service department, ensuring efficient and effective service delivery.
    • Manage and develop a team of service technicians, providing coaching and guidance to enhance their skills and performance.
    • Monitor and analyze service metrics to identify areas for improvement and implement process changes to drive business growth.
  • Customer Service
    • Ensure exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
    • Develop and maintain strong relationships with customers, understanding their needs and preferences to drive loyalty and retention.
  • Business Development
    • Identify opportunities to increase service revenue and implement strategies to drive growth.
    • Collaborate with the sales team to promote service offerings and drive sales.
  • Process Improvement
    • Continuously evaluate and improve service processes, identifying areas for efficiency and effectiveness.
    • Implement process changes and monitor results to ensure positive impact on business growth.
Requirements
  • 5+ years of experience in a service management role, preferably in the outdoor power equipment industry.
  • Proven track record of success in leading high-performing teams and driving business growth.
  • Excellent customer service and communication skills.
  • Ability to lift and handle heavy loads up to 70 lbs.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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