Outdoor Power Equipment Service Department Lead
2 months ago
We are seeking a highly skilled and experienced Service Manager to lead our Outdoor Power Equipment Service Department at Ace Hardware. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing service technicians, and driving business growth.
Key Responsibilities- Service Department Leadership
- Oversee the daily operations of the service department, ensuring efficient and effective service delivery.
- Manage and develop a team of service technicians, providing coaching and guidance to enhance their skills and performance.
- Monitor and analyze service metrics to identify areas for improvement and implement process changes to drive business growth.
- Customer Service
- Ensure exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to drive loyalty and retention.
- Business Development
- Identify opportunities to increase service revenue and implement strategies to drive growth.
- Collaborate with the sales team to promote service offerings and drive sales.
- Process Improvement
- Continuously evaluate and improve service processes, identifying areas for efficiency and effectiveness.
- Implement process changes and monitor their impact on business performance.
- 5+ years of experience in a service management role, preferably in the outdoor power equipment industry.
- Proven track record of driving business growth and improving customer satisfaction.
- Strong leadership and communication skills, with the ability to motivate and develop a team.
- Ability to analyze data and make informed decisions to drive business performance.
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Service Manager
4 weeks ago
Nashville, North Carolina, United States Ace Hardware Full timeJob SummaryWe are seeking a highly skilled and experienced Service Manager to lead our Outdoor Power Equipment Service Department at Ace Hardware. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing service technicians, and driving business growth.Key ResponsibilitiesService Department LeadershipOversee...
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Outdoor Power Equipment Service Manager
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Nashville, North Carolina, United States Ace Hardware Full timeJob Description and Expectations - Service ManagerGeneral RequirementsFive or more years of engine/equipment diagnosis and repair with a track record of success, preferably in one of the following industries: agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and...
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Service Manager
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