Customer Service Representative

2 weeks ago


Macomb, Illinois, United States State Farm Insurance CO Full time
Job Title: Customer Service Representative

At State Farm Insurance CO, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies
  • Continuously improve knowledge and skills through training and development opportunities

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with excellent communication skills and a strong work ethic, we'd love to hear from you



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