Sales and Customer Experience Manager
5 days ago
Cannabis & Glass is a leading cannabis retail company with a mission to provide exceptional customer experiences in a safe and welcoming environment. As a rapidly growing industry leader, we are seeking an experienced Assistant Store Manager to join our team at our Ontario location.
About the Role
The successful candidate will be responsible for overseeing daily store operations, managing sales teams, and ensuring excellent customer service standards. This role requires strong leadership skills, attention to detail, and a passion for delivering outstanding results.
Key Responsibilities
- Prioritize a positive customer experience for all patrons.
- Foster a fun and safe work environment for all Cannabis & Glass retail employees.
- Manage retail sales associates in all daily operational processes.
- Ensure inventory accuracy and compliance to law enforcement standards.
- Measure employee performance to document feedback and training.
- Ensure high standards of cleanliness and safety standards of the store.
- Hold team members accountable to standards and policies of the company.
- Using independent judgment and discretion, discipline and coach team members as they deem necessary and appropriate short of termination to ensure proper operations and conduct. For all recommended terminations, review with HR and/or managers before final action is taken.
- Train and develop retail associates and support fellow managers.
Requirements and Qualifications
- Minimum of 21 years of age.
- Must have a GED or high school diploma.
- At least 2 years of retail management or direct supervisory experience.
- Commit to coming to work sober.
- Previous retail, sales, and/or customer service experience preferred.
Benefits and Compensation
- $21.02/hr starting pay plus tips.
- Bonus incentives programs.
- Employee discount includes 50% off smokable cannabis products.
- Perfect attendance incentive program.
- Health, dental, vision, and life insurance.
- Free Employee Assistance Program (EAP) offering counseling services.
- Employee Discount Program offering exclusive discounts from national retailers.
- Paid Sick Leave (PSL) and Personal Time Off (PTO).
- Holiday Pay for working major holidays.
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