Residential Services Director
3 weeks ago
Estimated Salary: $100,000 - $160,000 per year
Aloft/Element Lovefield is seeking an accomplished leader to serve as our Residential Services Director. In this pivotal role, you'll be responsible for spearheading the housekeeping department's efforts to deliver exceptional service, drive efficiency, and enhance the overall guest experience.
About the Job:
You will oversee the day-to-day activities of the housekeeping team, setting clear expectations, providing constructive feedback, and recognizing outstanding performance. Your expertise will be essential in maintaining high standards of cleanliness, comfort, and attention to detail throughout our property.
Key Responsibilities:
- Provide strategic leadership to the housekeeping department, driving innovation, and excellence in service delivery.
- Develop and implement effective policies, procedures, and training programs to enhance employee skills and knowledge.
- Work closely with other departments to ensure seamless communication, collaboration, and alignment with business objectives.
- Identify and capitalize on opportunities for growth, improving revenue streams and enhancing the overall guest experience.
- Analyze quality control metrics, employee performance, and guest feedback, making data-driven decisions to drive improvement.
- Manage budgets, forecasting, and financial planning, ensuring optimal resource allocation and minimizing waste.
Requirements:
- Minimum 5 years of progressive experience in hotel housekeeping or a related field, preferably in a leadership or directorial role.
- Proven track record of delivering exceptional results, driving innovation, and leading high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships across departments and levels.
- Strategic thinker with a deep understanding of the hospitality industry, trends, and emerging technologies.
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