Restaurant Operations Manager

4 weeks ago


Sturgis, Michigan, United States Pizza Hut Full time
Pizza Hut Shift Manager Job Description

Job Summary:

We are seeking a highly motivated and experienced Shift Manager to join our team at Pizza Hut. As a Shift Manager, you will be responsible for ensuring exceptional customer service and achieving sales and profit goals in a fast-paced restaurant environment.

Key Responsibilities:

  • Customer Service: Greet every guest with a smile, thank them for their business, and invite them to return.
  • Restaurant Operations: Execute daily systems to maintain a clean, organized restaurant, prepared to provide excellent product and service.
  • Team Management: Provide training to team members to ensure outstanding quality, friendliness, and cleanliness.
  • Problem-Solving: Resolve customer complaints and maintain high standards of service throughout the operational day.
  • Performance Management: Operate in accordance with established performance, profits, and operating standards.
  • Goal Achievement: Attain the restaurant's Annual Operating Plan.

Requirements:

  • Sanitation and Safety: Possess a clear understanding of all sanitation-related issues and take necessary precautions to ensure food preparation and handling meet company standards.
  • Compliance: Maintain compliance with all company policies and procedures.
  • Leadership: Be enthusiastically passionate about delivering outstanding fast guest service while sincerely caring about the people they oversee.
  • Attention to Detail: Be detail-oriented with the ability to multitask and prioritize.
  • Experience: Six months of experience in the restaurant or retail industries preferred.

Additional Information:

  • Physical Demands: Ability to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative productivity standards.
  • Attendance: Maintain regular and punctual attendance.
  • Physical Abilities: Ability to lift and carry up to 40 lbs.


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