Restaurant Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Shift Manager to join our team at Pizza Hut. As a Shift Manager, you will be responsible for ensuring exceptional customer service and achieving sales and profit goals in a fast-paced restaurant environment.
Key Responsibilities:
- Customer Service: Greet every guest with a smile, thank them for their business, and invite them to return.
- Restaurant Operations: Execute daily systems to maintain a clean, organized restaurant, prepared to provide excellent product and service.
- Team Management: Provide training to team members to ensure outstanding quality, friendliness, and cleanliness.
- Problem-Solving: Resolve customer complaints and maintain high standards of service throughout the operational day.
- Performance Management: Operate in accordance with established performance, profits, and operating standards.
- Goal Achievement: Attain the restaurant's Annual Operating Plan.
Requirements:
- Sanitation and Safety: Possess a clear understanding of all sanitation-related issues and take necessary precautions to ensure food preparation and handling meet company standards.
- Compliance: Maintain compliance with all company policies and procedures.
- Leadership: Be enthusiastically passionate about delivering outstanding fast guest service while sincerely caring about the people they oversee.
- Attention to Detail: Be detail-oriented with the ability to multitask and prioritize.
- Experience: Six months of experience in the restaurant or retail industries preferred.
Additional Information:
- Physical Demands: Ability to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative productivity standards.
- Attendance: Maintain regular and punctual attendance.
- Physical Abilities: Ability to lift and carry up to 40 lbs.
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