Senior Case Manager

1 month ago

Honolulu, Hawaii, United States BI Incorporated Full time

Job Title: Senior Case Manager - Intensive Supervision Appearance Program

Job Summary:

BI Incorporated is seeking a Senior Case Manager to join our team in the Intensive Supervision Appearance Program (ISAP). As a Senior Case Manager, you will be responsible for developing, implementing, and coordinating case management and individual service plans for ISAP Program Participants in conformance with program requirements.

Key Responsibilities:

  • Meet with participants face-to-face regularly as required by government contractual obligations.
  • Develop and maintain accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
  • Conduct intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
  • Install electronic monitoring equipment on ISAP Program Participants as necessary and monitor compliance with electronic monitoring program.
  • Assist Program Participants with acquiring travel documents from the countries of citizenship and maintain a log of travel document information for each Program Participant.
  • Evaluate English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
  • Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.

Requirements:

  • A Bachelor's Degree in Sociology, Psychology, Social Work, Criminal Justice, or related social services/human service field.
  • At least two (2) years' relevant experience in a field related to law, social work, detention, corrections, government, or similar field.
  • Bi-lingual language skills, preferred.
  • Experience dealing with multicultural clients.
  • Effective verbal and written communication skills with employees, community contacts, government officials, and participants.
  • Ability to interpret and articulate rules, orders, instructions, and materials.
  • Ability to compose reports.
  • Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations.
  • Strong attention to detail and problem-solving skills.
  • Basic knowledge of immigration laws, regulations, and procedures.
  • Computer proficiency, including Microsoft Office and the Internet.
  • Ability to interpret electronic monitoring messages and daily summary reports.
  • Ability to type thirty-five (35) words per minute to develop and maintain case records by performing data entry.
  • Valid active, driver's license required.
  • United States citizenship required.
  • Must live in the United States 3 of the last 5 years (military and study abroad accepted).
  • Successfully pass pre-employment (post offer) background check and obtain a suitability determination.

About BI Incorporated:

BI Incorporated is a leading provider of innovative solutions for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE). Our Intensive Supervision Appearance Program (ISAP) is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. We are committed to delivering high-quality services and promoting positive outcomes for our participants and stakeholders.

Why Join Our Team:

As a Senior Case Manager at BI Incorporated, you will have the opportunity to work with a dynamic team of professionals who are passionate about making a difference in the lives of others. You will be responsible for developing and implementing case management and individual service plans that promote positive outcomes for ISAP Program Participants. If you are a motivated and detail-oriented individual with a passion for case management and supervision, we encourage you to apply for this exciting opportunity.

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