Customer Service Representative

4 weeks ago


Redwood City, California, United States Transdev Full time
About Transdev

Transdev is a global leader in mobility solutions, operating in 19 countries with a team of 110,000 employees. We provide safe, reliable, and innovative transportation services to cities, counties, airports, and universities across the U.S.

We are currently seeking a Reservationist to join our team in Redwood City, CA. As a Reservationist, you will be responsible for answering customer phone calls, scheduling rides, and resolving service-related complaints.

Responsibilities:
  • Answer customer phone calls and schedule rides using the scheduling system.
  • Enter new customer information and changes into the system.
  • Communicate late vehicle service and verify "No Shows" with customers.
  • Resolve service-related complaints.
  • Create daily route maps of reservations for the drivers.

Requirements:
  • High school diploma or GED.
  • 2 years of reservationist or customer service experience.
  • Computer literate with the capacity to learn new software.
  • Ability to operate standard telephone system.
  • Excellent communication and listening skills.

We offer:
  • $20.50 to $26.50 per hour (DOE).*Subject to Union Contract.
  • Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision.
  • Paid time off & vacation.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

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