Customer Service Associate

4 weeks ago


Redwood City, California, United States U-Haul Full time
Customer Service Representative

U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.

Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, checking fluid levels and performing routine maintenance.
  • Answer questions and educate customers about products and services, providing expert advice and guidance.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, performing tasks that require certification and training.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning yourself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We will not hire or re-hire individuals who use nicotine products in states where this is prohibited.



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