Director of Operations and Strategy
2 days ago
At Sam's Club, we're committed to helping our members and associates live better by offering a unique shopping experience and exceptional customer service.
Job Summary:As a Director of Operations and Strategy, you'll play a critical role in driving business growth and profitability by leading cross-functional teams and implementing strategic plans to optimize store operations, improve customer satisfaction, and enhance the overall shopping experience.
Responsibilities:- Strategic Leadership: Develop and execute strategic plans to drive business growth, improve profitability, and enhance customer satisfaction.
- Operational Excellence: Lead cross-functional teams to optimize store operations, improve efficiency, and reduce costs.
- Customer Focus: Foster a customer-centric culture by ensuring exceptional customer service, improving customer satisfaction, and driving loyalty.
- Talent Development: Develop and mentor high-performing teams, fostering a culture of continuous learning and growth.
- Financial Management: Oversee financial planning, budgeting, and forecasting to ensure business growth and profitability.
- Bachelor's degree in Management, Supply Chain, Business Administration, or related field.
- Minimum 3 years of supervisory experience in a senior management role within an operation, distribution, supply chain, or retail environment.
- Strong leadership and strategic planning skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Master's degree in Management, Supply Chain, Business Administration, or related field.
- Project Management Certification.
- Experience in developing and leveraging internal and external relationships.
- Knowledge of Lean Manufacturing tools and processes.
Sam's Club offers a competitive salary range of $105,000.00-$223,000.00, annual or quarterly performance bonuses, and additional compensation for certain positions based on location. Our benefits package includes health insurance, 401(k), stock purchase, and company-paid life insurance, as well as paid time off, parental leave, and family care leave.
About Sam's Club:Sam's Club is an Equal Opportunity Employer-By Choice. We believe in fostering a diverse and inclusive work environment where associates can grow and thrive. With over 600 clubs in the U.S. and 100 clubs internationally, we're committed to helping our associates, customers, and communities live better.
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