Electrical Field Service Technician

1 month ago

Trinity, Alabama, United States Sea America Inc Full time
Job Summary

We are seeking a skilled Electrical Field Service Technician to join our team at Sea America Inc. As a key member of our field service team, you will be responsible for installing, maintaining, and repairing our company's machinery and retrofits at client locations. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a commitment to delivering exceptional customer service.

Responsibilities
  • Installation and maintenance of Sea America Inc.'s machinery and/or retrofits on-site at client locations.
  • Electrical troubleshooting, diagnosis, and repair of our machinery.
  • Tracking and reporting machinery performance.
  • Recommendation, development, and execution of action plans to optimize the availability and performance of our machinery.
  • Provide technical support and advice for our customers.
  • Acting as interface between Sea America Inc. management and our customers.
  • Expediently escalate issues to supporting resources when necessary.
  • Work with project management, customer, and field engineers in isolating and solving problems.
  • Answer customer questions and assist customers in a professional manner.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • Keep a record of completed repairs and when equipment was last serviced.
  • Develop and execute measures to prevent any safety risks.
  • Provide appropriate support and assistance to less experienced personnel, as necessary.
  • Provide on-call day-time support according to company's on-call schedule, rotating among the technical support team.
  • Provide field service support to other Sea America Inc. clients locations (up to 30%).
  • Handle additional maintenance tasks as needed.

Qualifications
  • Excellent work ethic, communication skills, time management skills, and attention to detail.
  • Ability to communicate and work as a team with customers, and team members from various other countries (Korea, Malaysia, India, etc).
  • Proven ability to perform effectively in a demanding and ever-changing environment.
  • Ability to work independently or as part of a multicultural team.
  • Understand and use of safe work practices. (Must have OSHA 10 General Industry or complete within a predetermined time frame after hire.)
  • Time management skills, ability to work to deadlines.
  • Clear and effective English verbal and written communication skills.
  • Strong customer focus and commitment to customer satisfaction.
  • Must be able to read and interpret data, information, and documents.
  • Willingness to continue learning and growing in a professional environment.
  • Ability to train and mentor engineers and customer employees. (To be considered for upper-level hiring opportunities of this position.)

Working Conditions
  • Standard work hours Monday through Friday, 8-10 hours each day. Additional hours as project requires.
  • Travel up to 30% of the time, dependent on company needs, and may include international travel for training on Sea America Inc.'s products and processes.
  • Employee must be comfortable working in tight, small spaces on a routine basis.
  • While performing the duties of this job, the employee routinely is required to stoop, kneel, crouch, twist, reach, and stretch.
  • Ability to lift up to 75 pounds.
  • The employee may occasionally lift and/or move up to 60 pounds in weight unaided.
  • Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
  • Expect to spend more than 80% of the time inside the factory working with Sea America Inc.'s equipment.
  • Position works under the direction of a manager and in close alignment with Field Service Site Lead.
  • Driver's License and passport or ability to obtain a passport in a timely manner required for this position.

Salary and Benefits
The salary for this position is dependent on experience and location, with a base salary range of $65,000-$75,000 per year, plus benefits and a generous annual bonus program.

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