Medical Operations Manager

4 weeks ago

Port Washington, New York, United States Wells Fargo Full time
Job Summary

Wells Fargo is seeking a highly skilled Branch Operations Coordinator to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our operations team, you will play a critical role in supporting customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

Key Responsibilities

* Complete operational activities while minimizing risks under established policies
* Resolve issues related to daily operations of the teller line, under direction of regional banking management
* Support customers and employees in resolving or escalating concerns or complaints
* Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
* Identify information and services to meet customers' financial needs
* Motivate a diverse team to achieve full potential and meet established business objectives

Requirements

* 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
* Cash handling experience
* Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
* Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
* Knowledge and understanding of retail compliance controls, risk management, and loss prevention
* Ability to work a schedule that may include most Saturdays

What We Offer

* Disability benefits
* Tuition reimbursement
* Scholarships for dependent children
* Adoption reimbursement

Our Culture

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Wells Fargo is an equal opportunity employer and welcomes applications from all qualified candidates.

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