Quality Assurance Director

3 days ago


Houston, Texas, United States Eco-Life Employment Group Full time
Job Description

Eco-Life Employment Group is seeking a skilled Quality Assurance Supervisor to lead our customer experience team. This role requires strong supervisory skills, excellent communication and interpersonal skills, and the ability to make sound decisions based on clients' policies and procedures.

The Quality Assurance Supervisor will be responsible for coordinating call calibration sessions, managing disputes, and assembles facts to ensure consistent training processes are up to date. They will also collaborate with management in recommending progressive discipline actions and approve time off requests.

This position involves working under minimal supervision, with latitude for the use of initiative and independent judgment. The ideal candidate will have a minimum of four years of experience in customer service and/or call-center environment and three (3) years' previous relevant leadership or supervisory experience.

We estimate this role's salary to be around $65,000 - $85,000 per year, depending on location and experience.

  • About Eco-Life Employment Group:
  • We strive to provide exceptional customer experiences through quality assurance and customer service excellence.
  • We are committed to fostering a positive and inclusive work environment.


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