Quality Assurance Manager

4 days ago


Houston, Texas, United States Fairbanks Morse Defense Full time
About the Role:

The Quality Assurance Manager is a critical position within Fairbanks Morse Defense, responsible for leading the development and enforcement of our Quality Management System. This individual will support the continual improvement and maintenance of the ISO 9001 registered Quality Management System.

Key Responsibilities:
  • Lead cross-functional teams in root cause analysis, development of corrective action plans, and effectiveness verification of those plans.
  • Catalyst for organizational change, influencing and leading teams in support of organization initiatives.
  • On-Site leadership of QMS is paramount, with travel expected to support projects, audits, etc., at Service Centers and/or Customer Job Sites.
  • Serve as the Subject Matter Expert (SME) for the Service Region and Aftermarket Quality Assurance information, projects, and process improvement initiatives.
  • Create Standard Operating Procedures (SOPs) and Standardized Work Instructions (SWIs).
  • Communicate with the Quality Director key information pertaining to Quality Engineering Projects, Customer Interruptions, and Focused Quality Campaigns.
  • Lead all Quality Assurance communication with internal and external customers, serving as the focal point for scheduling any on-site quality activities.
  • Ensure Quality Engineering and evaluation of workshop and field service processes are performed correctly using appropriate tools, materials, and processes.
  • Coordinate and effectively communicate present corrective actions presentations to company leaders, including Quality Leadership, Region Service Directors, Service Supervisors, and other company team members.


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