Lead Dispute Resolution Manager

3 weeks ago


Houston, Texas, United States Orchard , CO Full time
{"title": "Lead Dispute Resolution Manager", "content": "About the Role

We are seeking a highly motivated Lead Dispute Resolution Manager to oversee our disputes resolution team. This individual will manage daily team operations, develop strategies to enhance internal processes, and ensure compliance with regulations.

Key Responsibilities
  • Supervise the dedicated external team to ensure adherence to company policies and procedures.
  • Address and resolve escalated customer concerns via chat, email, and phone.
  • Coordinate with customers, internal teams, and card programs.
  • Regularly monitor to ensure dispute processes comply with procedural and regulatory standards.
  • Assist in implementing and automating new processes and procedures.
  • Document all processes as per network operator regulations.
  • Effectively communicate with senior management and stakeholders on dispute matters.
Requirements
  • Experience with FDCPA, Reg E, and Reg Z.
  • 2-5 years of chargeback/risk analysis or operations experience.
  • 2+ years in customer-facing roles.
  • Proven track record in team management and leadership.
  • Proficiency in fraud detection tools and practices.
What We Offer

We offer a competitive salary of $74,500-$90,000 DOE and a fully remote work environment. We are an equal opportunity employer and welcome applications from diverse candidates.

", "lang_code": "en-US"}

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