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Operations Director

2 months ago

Columbia, Missouri, United States Gecko Hospitality Full time

Job Summary:

The Retreat Operations Manager plays a vital role in ensuring the seamless operation of our retreat center and delivering exceptional guest experiences. This position oversees a talented team of managers and supervisors responsible for Front Desk operations, Reservations, Events, and Internal Transportation. Their leadership and strategic guidance ensure that every aspect of our guests' journey is thoughtfully planned and executed to perfection.

Key Responsibilities:

  • Provide leadership and direction to the Retreat Operations staff, ensuring alignment with organizational goals and objectives.
  • Oversee the day-to-day operations of each department, including staffing, scheduling, training, and performance management.
  • Collaborate with department managers to develop and implement standard operating procedures (SOPs), policies, and best practices to optimize efficiency and guest satisfaction.
  • Monitor key performance indicators (KPIs) and guest feedback to identify areas for improvement and implement strategies for continuous enhancement.
  • Act as a liaison between department managers, ensuring clear communication and coordination across all areas of operation.
  • Manage budgetary responsibilities for each department, including expense tracking, budget forecasting, and resource allocation.

Requirements:

  • Bachelor's degree or equivalent experience in hospitality management, business administration, or a related field.
  • Minimum 5-10 years of experience in the hospitality industry, with at least 3 years in a management or leadership role overseeing multiple departments.
  • Proven track record of effectively leading and developing teams to achieve organizational objectives.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships with team members and guests.
  • Proficiency in computer systems and software applications relevant to hospitality operations.