Customer Service Operations Manager

7 days ago


Bedford, Ohio, United States EverStaff Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at EverStaff in Bedford Heights. As a direct hire opportunity, this role offers room for advancement and growth.

Job Summary

The successful candidate will be responsible for dispatching orders, managing daily workloads, quoting, and communicating with customers. Excellent customer service skills, along with strong communication and problem-solving abilities, are essential for success in this role.

Main Responsibilities:
  • Dispatch orders assigned to you within specified timeframes
  • Manage daily workload reports, including quote follow-up, completion of work orders, and issue resolution
  • Quoting and change orders to customers
  • Manage inbound and outbound phone communications
  • Work order setup for invoicing purposes
  • Assist in field service issue resolution
  • Provide exceptional customer reporting and communication
  • Maintain subcontractor communication and partnership
  • Respond to customer inquiries within 24 hours of receipt
  • Handle customer complaints and provide resolutions
  • Offer product information and services
  • Troubleshoot and resolve product issues
  • Document and update customer records based on interactions
Requirements:
  • 3-5 years of experience in customer service (call center), security, or related fields
  • Ability to build rapport with clients
  • Capacity to prioritize and multitask effectively
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Compensation and Benefits

This position offers a competitive salary of $23-$25 per hour, depending on experience. EverStaff is an equal opportunity employer, committed to diversity and inclusion.



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