Field Service Team Manager

1 week ago


Bedford, Ohio, United States EverStaff Full time
Overview:
EverStaff is seeking a highly motivated Customer Service Representative/Dispatcher to support our clients in Oakwood. As a key member of our team, you will be responsible for managing the dispatching of field service teams, handling customer inquiries, and maintaining open communication channels.

What You'll Do:
  1. Dispatch field service teams in a timely manner, prioritizing urgent situations and communicating effectively with customers
  2. Handle customer inquiries via phone, email, or other channels, resolving issues promptly and professionally
  3. Maintain accurate records of customer interactions, using standardized procedures to ensure consistency
  4. Stay up-to-date with SOPs for different types of alarm signals, ensuring accuracy and reliability in all interactions
  5. Participate in training sessions to enhance your skills and knowledge, contributing to the growth and development of our team

Requirements:
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize responsibilities effectively
  • Basic computer skills, including proficiency in Microsoft Office applications
  • Able to adapt to changing priorities and deadlines
  • Commitment to delivering high-quality results in a fast-paced environment


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