Customer Service Ambassador

3 weeks ago

Fremont, California, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Client Engagement: Build strong relationships with our clients to understand their financial needs and provide personalized solutions.
  • Transaction Processing: Accurately review, validate, and process client transactions, including check cashing, money transfer, and customer payments.
  • Financial Solutions: Proactively offer financial services that meet the needs of our clients, including cash advances, money orders, and other financial products.
  • Client Communication: Effectively communicate with clients to resolve issues, answer questions, and provide information about our products and services.
  • Store Operations: Maintain a clean and organized store environment, ensuring that all areas meet our high standards of quality and safety.
  • Compliance: Uphold all company policies and procedures, as well as relevant local, state, and federal laws and regulations.
Requirements
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Attention to Detail: Meticulous attention to detail, with the ability to accurately enter data and maintain accurate records.
  • Technical Skills: Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
  • Age Requirement: Must be at least 18 years of age.
  • Background Check: Background check required (subject to applicable law).
Preferred Qualifications
  • Experience: Prior experience in check cashing, document verification, and/or money order processing.
  • Cash Handling: Prior cash handling, cash drawer/vault management experience.
  • Language Skills: Bilingual (English/Spanish) is a plus and may be required for certain locations.
What We Offer
  • New Hire Training: Comprehensive new hire training program.
  • Learning Management System: Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-Based Career Advancement: Performance-based career advancement opportunities.
  • Benefits: Multiple coverage choices for medical insurance, including free telemedicine and medical spending account (HSA/FSA) options.
  • Retirement Plan: Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Life and AD&D Insurance: Company-sponsored Life and AD&D Insurance.
  • Voluntary Benefits: Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off: Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
  • Diverse Culture: Diverse culture and inclusive environment.
  • Relaxed Dress Code: Relaxed, business casual dress code that includes jeans and sneakers.

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