Front Desk Representative
1 day ago
- Welcoming guests and ensuring a seamless and comfortable stay.
- Managing reservations and processing payments accurately.
- Providing exceptional customer service and resolving issues promptly.
- Liaising with hotel departments to fulfill guest requests.
- Accurately processing guest payments and handling cash, credit cards, and other forms of payment securely.
- Promoting and enrolling guests in Hilton Honors, Hilton's loyalty program.
- Adhering to hotel security, fire, and safety policies and ensuring compliance with local, state, and federal regulations.
- Previous experience in a customer service role, preferably in the hospitality industry.
- High school diploma or equivalent required.
- Strong communication and interpersonal skills, ability to multitask in a fast-paced environment, and detail-oriented with a focus on accuracy.
- Familiarity with property management systems (PMS) and proficiency in Microsoft Office.
- A passion for delivering outstanding guest service and a commitment to Hilton's standards of hospitality.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required by hotel operations.
- Ability to stand for extended periods, lift luggage up to 30 lbs, and perform other physical tasks as needed.
- Competitive hourly wage with opportunities for growth within Hilton.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide.
- Comprehensive training programs and career development opportunities.
Interested candidates are invited to apply by submitting their resumes and cover letters to the hotel's HR department. Please highlight any relevant experience and why you would be a great fit for Hilton.
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