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Product Strategy Manager

2 months ago

Chicago, Illinois, United States American Express Global Business Travel Careers Full time

At American Express Global Business Travel, we believe in the transformative power of travel and the positive impact it can have on our industry.

We foster an inclusive and collaborative environment where every colleague's voice is heard and valued.

Ready to embark on a fulfilling career journey? Your path starts here.

The Product Planning & Performance Team at Amex GBT is committed to enhancing the synergy between product, technology, and business, converting strategic objectives into actionable delivery roadmaps.

This position is based in Chicago, with the expectation that the successful candidate will be present in the office on designated days.

We create value for leaders and teams by establishing governance frameworks, processes, and business rhythms that promote trust, visibility, accountability, and ownership.

Our responsibilities include designing and executing streamlined planning processes using standardized frameworks and tools adopted across product and enterprise services teams. This ensures identification of dependencies, resource allocation, visualization of roadmaps, contextualization of OKRs (Objectives & Key Results) and KPIs (Key Performance Indicators), and the effective delivery of commitments during each development cycle.

As a Planning & Performance Manager for Product teams, you will be responsible for championing planning best practices and facilitating business rhythms that support executive decision-making.

Your role will empower teams to consistently deliver high-quality products that align with overarching strategies and objectives by implementing effective planning processes and continuously improving through outcome assessments.

You will be an exceptional communicator, passionate about guiding the team’s direction in close collaboration with Product, technology, analytics, and finance leadership.


Key Responsibilities:

  • Oversee Planning, Governance, and Tooling: Manage the planning process, governance, and tool implementation for assigned teams, ensuring operational excellence across product technology and stakeholder teams.
  • Align Initiatives with Strategic Priorities: Ensure that team initiatives are fully aligned with GBT's strategic goals and facilitate effective decision-making and commitment to roadmaps.

Facilitate Dependency Mapping and Risk Management:

Identify cross-team dependencies, manage risks and constraints, and influence overall delivery timelines for planning milestones and gates.


  • Provide Holistic Portfolio Oversight and Communication: Deliver comprehensive visibility into the product portfolio, celebrate achievements, highlight risks, escalate challenges, and maintain communications and relationships with partners throughout the Product organization.
  • Drive Feature and Product Delivery: Enable teams to define, plan, and deliver high-quality features, products, and platforms, embedding best practices and collaboration with partner functions.

Ensure High-Quality Documentation and Coaching:

Establish high standards for planning documentation, mentor stakeholders on best practices, and create effective knowledge-sharing initiatives.


  • Analyze and Improve Planning Processes: Review plans, allocations, and carry-overs at the conclusion of each development cycle, iterating and enhancing planning processes while proactively identifying operational improvements and scalable solutions.
  • Manage Backlog Intake and Capacity Planning: Oversee the common backlog intake process, ensure timely evaluation of opportunities, and facilitate long-term capacity, resource, and allocation planning.

Collaborate with Stakeholders and Assess Business Impact:

Work closely with internal and external stakeholders, including Product, Tech, Analytics, Program Management, Business Operations, and finance teams, to evaluate business impacts and investment requirements.


  • Drive Operational Improvements and Embed Best Practices: Define and integrate product operations best practices, provide clear visibility into roadmap delivery health and OKR/KPI performance, facilitate review ceremonies, and identify opportunities for continuous improvement and feedback enhancements.

Qualifications:
  • Bachelor's degree in business, Computer Science, or a related technical field. Professional experience as a Product Operations Manager, Business Operations Manager, Program Manager, or Product Manager.
  • Strong background in business and financial analysis.

Proven experience in designing and implementing effective planning processes and operational systems to enhance efficiency.

Ability to define, develop, and manage programs that achieve measurable outcomes aligned with strategic objectives.

Deep understanding of the product/tech development lifecycle, with the ability to apply Agile or traditional methodologies as needed.

Experience in analyzing issues, assessing bottlenecks, and simplifying workflows for improved team performance.

Strong communication skills to articulate the impacts, benefits, and changes of processes and programs to stakeholders, fostering understanding and trust.

Experience in developing clear, concise, and organized materials tailored to various audiences, including policies, procedures, guidelines, and presentations.

Experience in utilizing data for decision-making, including building business cases, capacity plans, and data analysis to inform decisions, as well as using data visualization tools to effectively influence stakeholders and senior leaders.

Experience facilitating cross-team discussions with Product Managers, Engineers, Technical Product Managers, and other cross-functional team members, with a strong ability to drive discussions around scoping, scheduling, and execution of product and technology work-streams across multiple teams.


Location: Chicago, Illinois, United States
The #TeamGBT Experience:

Work and life: Find your balance at American Express GBT.

Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks offering a variety of deals from major travel providers on flights, hotels, cruises, and car rentals.

Opportunities for skill development with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and priority for internal candidates for new job openings.

Commitment to championing Diversity, Equity, and Inclusion in every aspect of our business, with global Inclusion Groups to connect colleagues around common identities or initiatives.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more.

This role is for Egencia LLC, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other protected characteristic.

We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please inform your recruiter if you require accommodation during the hiring process.

If you are passionate about our mission and believe you would be a valuable addition to our team, we encourage you to apply, even if you do not meet every requirement.