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Client Support Specialist

2 months ago

Gastonia, North Carolina, United States Pratt Industries Full time

Customer Service Representative

Position Overview: The Customer Service Representative plays a crucial role in delivering exceptional service and support to both internal and external clients. This position is responsible for addressing complex inquiries, resolving issues, and fostering strong customer relationships.

Key Responsibilities:

  • Manage intricate customer requests through various communication channels, including phone and electronic correspondence.
  • Process orders, handle proactive marketing efforts, and address customer inquiries regarding products and services.
  • Provide technical support and guidance on product usage, safety, and application, ensuring customers receive accurate information.
  • Coordinate customer service operations related to shipping, inventory, and sales activities, collaborating with relevant departments.
  • Draft and review customer correspondence, addressing concerns and questions effectively.
  • Educate customers about new product offerings and assist in upselling additional services.
  • Build and maintain strong relationships with customers, acting as a liaison between them and the sales team.
  • Perform general office tasks, including answering calls, processing mail, and preparing reports.

Qualifications:

Experience: A minimum of one to two years in a customer service role.

Education: High school diploma or equivalent experience.

Skills:

  • Exceptional customer service abilities.
  • Proficient in sales and marketing techniques.
  • Strong problem-solving skills.
  • Effective communication and correspondence development.
  • Ability to collaborate with various departments.
  • Technical knowledge related to product safety and operations.
  • Proficient in Microsoft Office Suite and other relevant applications.

Work Environment: This role is situated in a professional office setting.

Physical Requirements: The position may involve sedentary work, requiring minimal physical exertion.