Front Desk Hospitality Associate

2 days ago


Farmington, Utah, United States Crescent Services Full time
Job Summary

Crescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for all visitors.

Key Responsibilities
  • Meet and Greet Guests: Welcome guests as they arrive and offer a choice of seating in the dining area.
  • Food and Beverage Service: Assist guests with their food and beverage needs while in the dining area.
  • Dining Area Maintenance: Maintain the proper set-up of the dining area, including replenishing food and service supplies and utensils.
  • Cleaning and Sanitation: Clean and sanitize all equipment in the kitchen and dining areas, including refrigerators and reach-ins.
  • Floor Maintenance: Sweep and mop floors in the kitchen and vacuum the dining area.
  • Food Storage and Organization: Ensure all food orders are put up and stored in proper places with proper dating.
  • Teamwork and Communication: Work collaboratively with colleagues to ensure a smooth and efficient service, and communicate effectively with guests and staff.
Requirements
  • Communication Skills: Must have the ability to communicate in English.
  • Teamwork and Adaptability: Self-starting personality with an even disposition, and ability to establish and maintain effective working relationships with associates and guests.
  • Physical Demands: Prolonged periods of standing and/or walking, pushing, pulling, bending, stooping, and upward reaching.
  • Work Habits: Maintain a professional appearance and manner at all times, and adhere to hotel security policies and procedures.
Performance Standards
  • Customer Satisfaction: Provide exceptional customer service and ensure a positive experience for all guests.
  • Work Habits: Maintain a high level of professionalism and adhere to hotel standards for work procedures, dress, grooming, punctuality, and attendance.
  • Safety and Security: Adhere to hotel security policies and procedures, and report any safety hazards or concerns.


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