Teller-Floating Representative

4 weeks ago

Birmingham, Alabama, United States Renasant Full time
Job Title: Teller-Floating

Renasant is seeking a skilled Teller-Floating to join our team. As a Teller-Floating, you will be responsible for providing exceptional customer service, processing transactions, and assisting with customer inquiries.

Key Responsibilities:
  • Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs, and draws.
  • Recognize and identify customer needs, cues, and clues in every transaction and refer customers to the platform for additional needs-based conversations.
  • Execute Renasant Bank service standards in every customer and teammate interaction.
  • Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern.
  • Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
  • Execute daily operations, including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures.
  • Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
  • Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations.
  • Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments.
  • May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates.
Requirements:
  • High school diploma or equivalent required.
  • 1 year teller experience and/or previous cash handling experience preferred.
  • 6 months of customer service experience preferred.
  • Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction.
  • 10-Key skills.
  • Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
  • Good interpersonal skills.
  • Effective written and verbal communication skills.
  • Knowledge of and the ability to learn bank products and solutions.
  • Ability to travel for training, other development opportunities, and between branches, as needed.
Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to focus.

Work Environment:

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and proprietary information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high-risk situations (i.e., robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

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